BT 
You can move your BT phone, broadband and TV services all in one go. The easiest way is to arrange it online. Have the following information handy :
- Your BT account number (found on your BT bill)
- Your current telephone number
- Your new address
- Your moving date
SKY 
It’s quick and easy to arrange your home move online, but you’ll need to give Sky at least two weeks’ notice to move your services (you can book up to 90 days in advance). For all the info about how to move, see sky.com/homemove.
VIRGIN 
According to the Virgin Website to move your services to another address you should telephone 150 (for free) from your Virgin Media home phone or mobile and select option 5. Or call 0845 141 0111 from any other phone. Make sure you have the following details handy:
- Your old address
- Your new address
- Your moving date
- Your account number (you’ll find this on your bill)
Virgin suggests you inform them of your move as soon as possible – preferably six weeks before it happens – and says you will receive an email confirmation containing all your account/service details in response.
TALK TALK
The online Home Moving Service is “stress-free” and easy, according to Talk Talk’s dedicated home move web page. You can start the online home move order online three months before the actual moving date, and it must be done at least 14 days before if you want your services moved with you on the day. You’ll need the following information:
- The full address & postcode of your new home
- Your moving date
- An alternative contact number (ideally a mobile) and an email address
- Which plan and boosts you would like at your new home
- Your socket type (if you know it)
PLUSNET
To arrange to move your Plusnet broadband and home phone to a new address you should give them a call without delay. Plusnet says it is best to allow at least two or three weeks notice for a move. Telephone Plusnet on 0800 432 0200 or 0345 140 0200 to arrange the transfer of your services to your new address. You’ll need:
- Plusnet username
- New address
- Date of your move and
- When you would like your services to start.
EE
A home move can be booked with EE either by telephoning 0800 079 8586, filling in the online moving home form, or logging in to your online account and selecting the “Moving Home” option. You’ll need:
- Current landline number or address
- Full address and postcode of your new home
- Your moving date.
It can take up to four weeks to organize your move, or even longer if an engineer has to be sent out to set up a phone line at your new address, so don’t delay if you want your broadband up and running when you move into your new home. EE warns that you should check the availability of broadband and fibre broadband in the area you’re moving to. You can use the online linechecker or call 0800 079 8586. If you also have EE TV you will need to check the digital TV signal at the new address. If you have our EE TV service, you’ll also need to check if you can get a digital TV signal at your new home.
SSE
Phone and/or broadband subscribers need to contact SSE at least 14 working days before they move, to ensure sufficient time to move their services. You can contact SSE on telephone 0800 294 4720 or via an online form on the SSE website. When you contact SSE they will need to know your moving date, your new address and an alternative contact number, such as a mobile. SSE will check whether there is an existing BT line at your new address which can be utilised – if not a new connection will be arranged. There may be a charge for this.
POST OFFICE
When you have your moving details ready, you can contact the Post Office HomeMove service to arrange for relocating your home phone and broadband account. Either Call the Post Office Customer Care Line on 0345 600 3210, and ask for a HomeMove, or order a HomeMove through your online account. Calls can be made any day between 77 am and 11pm, and a free of charge if made from an active Post Office HomePhone line.
On your online account at www.pobroadband.co.uk you will need to log in with your username and password, then click on the Moving Home tab under the My Help and Support menu. Fill in the required information and follow the instructions and you can make a convenient appointment for a HomeMove representative to telephone you. It could take up to ten working days for your Post Office Broadband service to be moved to your new address. You will need to take your Router and filters with you when you move.
Continue to The Cost of Moving
Return to Moving Checklist – who to notify of your change of address
Return to A Guide to Moving House
Return to the Index of Dentons Guides